BitBlockIT provides managed IT services, cybersecurity, cloud solutions, and IT consulting for Orange County and Southern California businesses. This page may describe our services, areas we serve, resources, blog, or contact information.
Frequently Asked Questions
Find answers to common questions about our services, pricing, and support.
BitBlockIT provides managed IT, cybersecurity, and technology consulting to Orange County and Southern California businesses. Below we answer frequently asked questions about our services, pricing, response times, and how to get started. If you do not see your question here, contact us—we are happy to discuss your specific needs. You can also explore our services, pricing, and resources for more detail.
- What services does BitBlockIT offer?
- We offer comprehensive IT services including on-site and remote support, cybersecurity solutions, cloud consulting and migration, IT consulting, network management, backup and disaster recovery, and more. See our Services page for details.
- How does your pricing work?
- We use simple, per-PC pricing that scales with your business. Plans start at $35/PC/month for Basic support and go up to $50/PC/month for Premium. Enterprise plans are custom-priced based on your specific needs. See our Pricing page for full details.
- Do you offer on-site support?
- Yes, on-site support is included in our Premium and Enterprise plans. We serve Orange County and surrounding areas. Basic plan clients can add on-site visits as needed for an additional fee.
- What are your response times?
- Response times vary by plan. Basic plan: Business hours (8 AM - 6 PM) with standard response times. Premium: Extended hours (7 AM - 8 PM) with priority response. Enterprise: 24/7 support with guaranteed SLA response times.
- Do you support Macs and other operating systems?
- Yes, we support Windows, macOS, and Linux systems. We can also help with mobile device management for phones and tablets. Contact us to discuss your specific device mix.
- What cybersecurity services do you provide?
- Our cybersecurity services include security audits and assessments, vulnerability management, endpoint protection, network security, email security, security awareness training, and 24/7 monitoring. We take a layered approach to protect your business.
- Can you help with cloud migration?
- Absolutely. We provide cloud strategy consulting, migration planning and execution, SaaS implementation, cloud hosting management, and backup solutions. We work with AWS, Azure, Google Cloud, and other platforms.
- Are there long-term contracts?
- No, we offer flexible month-to-month agreements with no long-term contracts required. Some Enterprise clients may prefer annual agreements with discounted rates, but it's optional.
- What happens if I need help outside business hours?
- Premium and Enterprise plans include extended or 24/7 support. Basic plan clients can contact us for emergency support, which may be billed separately. We also offer add-on emergency support packages.
- How do I get started?
- Simply contact us through our contact form, email, or phone. We'll schedule a free consultation to understand your needs, assess your current IT infrastructure, and provide a customized quote. No obligation required.
- Do you provide hardware?
- We can help you procure hardware and software, but purchases are typically separate from monthly service fees. We'll recommend the right solutions for your needs and can handle procurement and installation.
- What makes BitBlockIT different from other IT service providers?
- We combine local Orange County presence with transparent pricing, proactive monitoring, and comprehensive services. We're not a faceless call center—you'll work with a dedicated team that understands your business. Our per-PC pricing model is simple and predictable.
