What is managed IT support and how is it different from break/fix?

Managed IT is a proactive, subscription-based model where your IT provider monitors, maintains, and supports your systems continuously. Break/fix IT means calling someone only when something breaks. Managed IT prevents problems before they cause downtime, includes predictable monthly pricing, and provides strategic guidance — not just emergency repairs.

How fast does BitBlockIT respond to support requests?

BitBlockIT answers 97% of calls within 60 seconds during business hours. All tickets are acknowledged immediately and triaged by severity. Critical issues affecting your entire operation are treated as emergencies with immediate escalation.

What's included in managed IT support?

Managed IT typically includes: 24/7 proactive monitoring, help desk support, patch management, endpoint protection, hardware and software management, on-site support visits, monthly reporting, and strategic IT planning. BitBlockIT offers customizable plans based on your size and needs.

How much does managed IT cost per employee?

BitBlockIT managed IT is $250/user/month on Standard and $325/user/month on Professional, with a 4-user minimum ($1,000/month). Servers, network gear, and compliance add-ons are quoted separately. Use our IT Budget Estimator below for a ballpark based on your team size.

Do I still need in-house IT if I use a managed IT provider?

Most SMBs with under 100 employees don't need a full-time in-house IT person when they partner with a managed IT provider. BitBlockIT handles day-to-day operations, security, and strategic planning. If you already have an IT person, we can co-manage — handling the operational work so they can focus on projects.

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IT Support Services

On-site and remote support, help desk, and proactive monitoring to keep your systems running smoothly.

60 seconds Response · 99.9% Uptime SLA

Managed IT Quick Estimate

Number of users: 10

1200

Ideal For

Small and medium offices, growing teams, and home offices that need reliable, predictable IT support.

• Businesses without dedicated in-house IT
• Teams that want proactive monitoring and fast response
• Home offices and remote workers needing occasional hands-on support

What We Offer

On-site Support

Our technicians are available to visit your Orange County location for hardware installations, network setup, troubleshooting, and more. We understand that some issues require hands-on attention.

Remote Support

Fast, secure remote assistance for software issues, configuration changes, and troubleshooting. We can resolve most issues without leaving our office, saving you time and money.

Help Desk Services

Dedicated support ticketing system with guaranteed response times. Your team can submit requests via email, phone, or our portal, and we'll track and resolve issues efficiently.

Proactive Monitoring

We monitor your systems 24/7 to catch issues before they become problems. Automated alerts, performance tracking, and regular health checks keep your infrastructure running smoothly.

Hardware & Software Management

From procurement to installation to maintenance, we handle all aspects of your IT hardware and software lifecycle. We can help you choose the right solutions and keep them updated.

Why IT Support Matters

Downtime costs businesses an average of $5,600 per minute. A single IT issue can disrupt your entire operation. With proactive IT support, you can:

Minimize downtime and maintain business continuity
Reduce IT costs with predictable monthly pricing
Free up your team to focus on core business activities
Ensure your technology scales with your business

How We Deliver

1Assessment — We review your systems, workflows, and support needs.
2Plan — A clear scope, SLA, and pricing so you know what to expect.
3Implement — We set up monitoring, tools, and access.
4Support — Ongoing help desk, on-site when needed, and regular check-ins.

Our Managed IT Services

Before BitBlockIT vs. After BitBlockIT

Area	Before	After
Response time	Hours or days waiting for a callback	97% of calls answered within 60 seconds
System monitoring	Issues discovered only when users complain	24/7 proactive monitoring catches problems first

See the Difference Managed IT Makes

System Uptime Comparison

Industry averages by IT support model

Break/Fix IT85%

Partial MSP96%

Managed IT (BitBlockIT)99.9%

Break/fix downtime per year

~657 hrs

Managed IT downtime per year

<9 hrs

Downtime Cost Calculator

Calculate what IT downtime is actually costing your business each year.

Number of employees

Average hourly wage ($)

Downtime events per year

Industry avg: 4–8 events/year

Hours per event

Industry avg: 2–4 hours

Not sure where your gaps are?

Get a free cybersecurity risk assessment — find out if your business is exposed before attackers do.

$5600

average cost per minute of downtime

97%

of calls answered within 60 seconds

100%

client retention rate

40+

years combined IT experience

How Much Is IT Downtime Costing You?

Quantify the hidden productivity cost of IT problems — downtime, slow systems, and inefficiencies.

Employee Productivity Loss Calculator

Quantify the hidden cost of IT problems on employee productivity.

Number of employees

Avg hourly salary ($)

35/hr

IT downtime hours/month

Background productivity drag (%)

15%

Remote/hybrid workers (%)

40%

Calculate Your Managed IT ROI

See how much you could save by switching from in-house IT or break-fix to managed IT services.

Managed IT ROI Calculator

Calculate the return on investment from switching to managed IT services.

Number of employees

Current monthly IT spend ($)

$3,500

Downtime hours per month

Average employee hourly salary ($)

$35

IT incidents per year

Average cost per incident ($)

$5,000

Start Where You Are — Grow When You're Ready

Recommended For

Business Size

1–10 employees (micro businesses)
11–50 employees (small businesses)
51–200 employees (mid-market)
Franchise & multi-location

Industries

Healthcare & dental
Legal & accounting
Construction & trades

Managed IT Support FAQs

Free Cybersecurity Risk Assessment

Find out exactly where your business is exposed — firewall, MFA, backups, email security, and more. Takes 15 minutes. You receive a written report. No cost, no obligation.

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